Shipping Policy

At Chamak, we carefully pack every order to ensure your khussa or jutti reaches you safely and in perfect condition.

Pakistan

We offer delivery across Pakistan.

• Orders are usually dispatched within 1–3 business days.
• Delivery generally takes 2–5 business days after dispatch.
• Delivery times may vary depending on your location, courier service, weather, public holidays, or other unforeseen circumstances.
• You will receive order and/or shipping updates where tracking is available.

International Shipping

We ship Chamak products internationally to selected countries.

• Orders are usually dispatched within 1–3 business days.
• International delivery times generally range between 5–12 business days, depending on the destination and courier service.
• Delivery times are estimates and may vary due to customs clearance, local regulations, holidays, or courier delays.
• International orders may be subject to customs duties, taxes, or other charges imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery destination, order size, and available shipping service.

Any applicable free-shipping promotions will be clearly mentioned on our website.

Order Delays

While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances outside our control, including weather, customs clearance, public holidays, or courier-related delays.

If your order is significantly delayed, please contact us and our team will assist you in checking its status.

Incorrect Address

Please make sure your shipping address and contact information are correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before using the item and contact us as soon as possible.

We will review the issue and assist you according to our Return & Exchange Policy.

Contact Us

For any questions regarding your order or shipping, please contact the Chamak team through the contact details provided on our website.

Chamak — Three Generations, One Heart.