Return & Exchange Policy

At Chamak, every pair is carefully selected and prepared before it reaches you. We want you to be happy with your purchase, and we’re here to help if something isn’t right.

1. Exchanges

We accept exchanges within 7 days of delivery if:

• The size does not fit.
• You received the wrong product or size.
• The product has a manufacturing defect or was damaged before delivery.

The khussa/jutti must be unused, unworn, and in its original condition and packaging.

2. Returns

Returns are accepted within 7 days of delivery for eligible products.

To qualify for a return:

• The product must be unused and unworn.
• The original packaging must be intact.
• The product must not have any stains, marks, damage, or signs of use.
• The return request must be made within 7 days of receiving the order.

Once the returned product is received and inspected, we will confirm whether it qualifies for a refund.

3. Non-Returnable Items

We cannot accept returns or exchanges for:

• Used or worn footwear.
• Products damaged after delivery due to customer use.
• Customized or specially made orders.
• Products returned without their original packaging.
• Items returned after the 7-day return period.

4. Size Exchanges

If you need a different size, please contact us within 7 days of delivery.

The exchange is subject to stock availability. If the requested size is unavailable, we may offer an alternative size, store credit, or another suitable solution.

5. Return Shipping

For a wrong item, incorrect size sent by Chamak, or confirmed manufacturing defect, Chamak will cover the applicable return/exchange shipping cost.

For a size exchange or change-of-mind return, return shipping may be the customer’s responsibility.

6. Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Refunds will be issued through the original payment method where possible. Processing times may vary depending on the payment provider or bank.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part or a confirmed product defect.

7. How to Request a Return or Exchange

Please contact us with:

• Your order number
• Your name
• Reason for the return or exchange
• Photos/videos of the product, if applicable

Our team will guide you through the return or exchange process.

Please do not send a product back without contacting us first.

Important Note

Our khussas and juttis are crafted with traditional techniques, and slight variations in texture, stitching, embroidery, or finish may naturally occur. These minor variations are part of the character of handcrafted footwear and are not considered defects.

Chamak reserves the right to refuse a return or exchange if the product does not meet the conditions outlined above.