Frequently Asked Questions

Choose your size, add the pair to your bag and check out on the website. If you'd rather order by chat, tap the WhatsApp button and send us the product name and your size.

Yes. Cash on Delivery is available across Pakistan, so you pay the rider when your parcel arrives.

Message us on WhatsApp as soon as possible with your order number. Once an order has been dispatched we may not be able to change or cancel it.

Yes. Tell us what you have in mind on WhatsApp or through our contact page. Please note that customised or specially made pairs can't be returned or exchanged.

We deliver across Pakistan. Online checkout is currently open for Pakistani addresses only, so if you're ordering from abroad, message us first.

Delivery within Pakistan is free on orders of Rs. 1,500 or more. Any delivery charge is always shown at checkout before you confirm your order.

Orders are usually dispatched within 1–3 business days and delivered 2–5 business days after dispatch. Timing can vary with your city, the courier, public holidays and weather.

Full details are in our shipping policy.

You'll receive order and shipping updates where tracking is available. For anything else, message us with your order number and we'll check the status for you.

Our khussas come in EU sizes 35 to 42. Measure your foot length in centimetres and match it to our size guide, which also shows UK and US sizes. Available sizes for each style are listed on its product page.

A khussa should feel close and comfortable, not loose. Leather khussas can feel snug for the first few wears and soften as they shape to your foot. Because every pair is handmade, a few millimetres of variation between pairs is normal.

Between sizes? Send us your foot length on WhatsApp and we'll help you choose.

Contact us within 7 days of delivery and we'll arrange a size exchange, subject to stock. The pair must be unworn and in its original packaging. Return shipping for a size exchange may be your responsibility.

Returns and exchanges are accepted within 7 days of delivery, as long as the pair is unused, unworn and in its original condition and packaging.

Please contact us before sending anything back, with your order number, your name and the reason. Read the full return & exchange policy.

• Worn or used footwear
• Pairs damaged after delivery through use
• Customised or specially made orders
• Pairs returned without their original packaging
• Anything returned after the 7-day period

Take photos of the parcel and the product before using it, then contact us as soon as possible. If we sent the wrong item or size, or there's a confirmed manufacturing defect, we cover the return or exchange shipping.

Once your return reaches us and passes inspection, we process the refund through the original payment method where possible. Shipping charges may be non-refundable unless the return is due to our error or a confirmed defect.

Yes. Every pair is handcrafted using traditional techniques, with hand embroidery, zari and beadwork. Slight variations in texture, stitching, embroidery or finish are part of handmade footwear and aren't defects. Read our story.

Colours can look different depending on your screen, and each handmade pair has its own small variations. If something looks clearly wrong, contact us within 7 days of delivery.

• Keep them dry and avoid wearing them in rain or on wet floors.
• Wipe with a soft, dry cloth. Don't scrub embroidery or beadwork.
• Store them in their box or a cloth bag, away from damp and direct sunlight.
• Fill them with tissue paper between wears to help hold their shape.

WhatsApp or call 0323 4031130, email contact@chamakbysohaib.com, or use our contact page.